Refund policy
Last updated: September 20, 2026
At Posturo, your satisfaction is our priority. We want you to be completely happy with your purchase. This policy explains our return and refund process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you're not satisfied with your Posture Support Belt, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
How to Request a Return
To start a return, contact us at support@posturo.co with your order number and reason for return. Our team will respond within 24 hours with instructions on how to proceed. Please do not send items back without contacting us first.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. A flat return shipping fee may apply.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or a full refund at no cost to you.
Right of Withdrawal (EU Customers)
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at support@posturo.co. The item must be returned unused and in its original packaging. We will process your refund within 14 days of receiving the returned item.
Non-Returnable Situations
We cannot accept returns for items that have been used, worn extensively, damaged by the customer, or returned without prior authorization.
Cancellations
Orders can be cancelled free of charge before they have been shipped. Once an order has been shipped, our standard return policy applies.
Contact
For any questions about returns or refunds, reach us at support@posturo.co.